Legal

betje Privacy Policy

This Privacy Policy explains how betje collects, uses, stores, and protects your personal information when you use our platform. We are committed to keeping your data secure and your privacy respected.

Last updated: January 2026

Privacy at a Glance

A quick overview of our core privacy commitments. The full policy below contains the complete legal detail.

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SSL Encryption
All data transmitted between your device and betje is protected by SSL encryption — the same standard used by banks.
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No Data Selling
betje does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes.
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Purpose-Limited Use
Your data is collected only for specific, legitimate purposes. It is not repurposed for unrelated activities without your consent.
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Your Rights
You have the right to access, correct, and request deletion of your personal data held by betje at any time.
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Cookie Control
betje uses cookies to improve your experience. You can manage your cookie preferences through your browser settings at any time.
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Contact Us
For any privacy enquiry or data request, contact our support team at [email protected]. We respond within 2 business days.

betje ("betje", "we", "us", "our") operates the online gaming platform accessible at betje.org and is committed to protecting the privacy and personal data of every user who accesses or uses the betje platform. This Privacy Policy ("Policy") sets out in clear and transparent terms the types of personal information betje collects, the purposes for which that information is used, the conditions under which it may be shared with third parties, the measures betje takes to keep it secure, and the rights available to you as a data subject.

This Policy applies to all users of the betje platform, whether you are a registered account holder, a prospective player who has begun the registration process but not completed it, or a visitor who browses betje.org without creating an account. By using the betje platform, you acknowledge that you have read this Policy and that you consent to the collection and use of your information as described herein. If you do not consent to the terms of this Policy, you should discontinue use of the betje platform immediately.

English version prevails: This Policy is published in English. In the event of any inconsistency between the English version and any translated version, the English version shall take precedence. If any term in this Policy is unclear, please contact us at [email protected] for clarification before using the platform.

betje collects personal information from you in a number of ways: directly when you voluntarily provide it during registration or while using the platform, automatically through your use of the platform, and occasionally from third-party sources such as payment processors and KYC verification providers. The categories of personal information betje collects are set out below.

Categories of personal information collected

Identity Data
Full legal name, date of birth, gender, nationality, and copies of government-issued identity documents submitted during KYC verification (e.g. national ID card, passport).
Contact Data
Email address, mobile phone number, and any correspondence you send to betje support. Your mobile number is used for transaction alerts and, where enabled, two-factor authentication.
Financial Data
Deposit and withdrawal transaction records, payment method identifiers (e.g. the last four digits of a bKash or Nagad wallet number), transaction amounts, dates, and the history of your betje account balance over time. Full payment credential details are not stored by betje — these are handled by certified payment processors.
Technical and Usage Data
IP address, device type, operating system, browser type and version, screen resolution, session duration, pages visited within betje, click-path data, game session logs, and error reports. This data is collected automatically via cookies and server logs and is used primarily for platform analytics, security monitoring, and fraud prevention.
Responsible Gaming Data
Records of any deposit limits, session time limits, loss limits, or self-exclusion requests you have set on your betje account. This data is treated as sensitive and is used exclusively for responsible gaming compliance and player welfare purposes.

Information collected from third parties

In limited circumstances, betje may receive personal information about you from third-party sources, including identity verification and KYC service providers, payment processors (such as the operators of bKash, Nagad, Rocket, and Upay), fraud screening and anti-money laundering compliance services, and analytics providers. Information received from third parties is handled in accordance with this Policy and is used only for the purposes stated herein.

betje uses your personal information only for purposes that are lawful, proportionate to the data collected, and consistent with the expectations a reasonable person would have when providing that information to an online gaming platform. The specific purposes for which betje uses personal information are as follows.

  • Account creation and management: to register your account, verify your identity, process your KYC documentation, and maintain your account in accordance with our Terms & Conditions.
  • Transaction processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods, and to maintain accurate financial records for your account.
  • Platform delivery and improvement: to deliver the betje gaming platform to you, improve platform performance, fix technical issues, and develop new features based on aggregate usage data.
  • Customer support: to respond to enquiries, complaints, and support requests submitted via email or the betje platform, and to maintain records of support interactions for quality assurance purposes.
  • Fraud prevention, security, and legal compliance: to detect and prevent fraud, money laundering, account abuse, and other prohibited conduct; to comply with applicable anti-money laundering obligations; and to respond to lawful requests from competent authorities.
  • Responsible gaming compliance: to monitor gaming patterns that may indicate problem gambling behaviour and to implement responsible gaming tools (deposit limits, self-exclusion) as requested or required under our Responsible Gaming policy.
  • Marketing communications: to send you promotional offers, bonus notifications, and news about betje games and features — but only if you have opted in to receive such communications. You may opt out of marketing communications at any time by contacting [email protected].

No profiling for third-party advertising: betje does not build advertising profiles on its users and does not share personal data with third-party advertisers, ad networks, or data brokers. Behavioural data collected on the betje platform stays within betje's internal systems and is used exclusively for platform improvement, fraud prevention, and the purposes listed above.

betje processes your personal information on one or more of the following legal bases, depending on the specific purpose of the processing activity.

  • Contractual necessity: processing that is required to fulfil our contractual obligations to you under the Terms & Conditions — for example, processing a deposit or verifying your age at registration.
  • Legal obligation: processing that is required to comply with applicable law, including anti-money laundering regulations, fraud prevention requirements, and responses to lawful requests from regulatory or law enforcement authorities.
  • Legitimate interests: processing that serves betje's legitimate operational and security interests — such as fraud detection, platform analytics, and responsible gaming monitoring — where those interests are not overridden by your data protection rights.
  • Consent: processing based on your freely given, specific, and informed consent — primarily for marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

betje does not sell your personal information. betje shares your information only in the limited circumstances described below, and only to the extent necessary for the stated purpose. All third parties with whom betje shares personal data are required to handle that data in accordance with applicable data protection standards and are prohibited from using it for purposes beyond those for which it was shared.

Circumstances in which betje may share your personal data

  • Payment processors: betje shares the minimum personal and financial data necessary with certified payment processors (including the operators of bKash, Nagad, Rocket, and Upay infrastructure) solely to execute your deposit and withdrawal transactions. These processors are bound by their own strict data security standards.
  • KYC and identity verification providers: betje shares identity documents and personal details with third-party KYC verification services solely for the purpose of verifying your identity and age eligibility as required under responsible gaming and anti-money laundering obligations.
  • Legal and regulatory authorities: betje may disclose personal data to law enforcement agencies, courts, regulators, or other competent public authorities where required to do so by applicable law, court order, or in connection with the investigation of fraud or other serious criminal activity.
  • IT and infrastructure service providers: betje works with a small number of trusted technical service providers (cloud hosting, server infrastructure, analytics platforms) who may process personal data on betje's behalf as data processors. These providers are contractually bound to process data only on betje's instructions and to implement appropriate technical and organisational security measures.

No cross-border transfers without safeguards: betje operates principally from and for the Bangladesh market. Where any personal data is transferred to a third-party service provider located outside Bangladesh, betje ensures that appropriate contractual safeguards are in place to protect your data to an equivalent standard, including data processing agreements that impose equivalent data protection obligations on the recipient.

betje takes the security of financial information extremely seriously. When you make a deposit or withdrawal using bKash, Nagad, Rocket, Upay, Visa, Mastercard, or a Bangladeshi bank transfer, the actual payment credentials (full wallet number, card number, bank account details) are handled entirely by the certified payment processor and are never stored in full on betje's own servers. betje retains only a masked reference to your payment method (such as the last four digits of a wallet number) for the purposes of transaction matching and fraud detection.

All financial transaction records maintained by betje are encrypted at rest and accessible only to authorised betje personnel who require access for their specific job functions. Transaction records are retained for a minimum of 5 years from the date of the transaction to comply with applicable financial record-keeping obligations, after which they are securely deleted or anonymised.

Chargeback and dispute notice: If you initiate a chargeback or payment dispute with your bank or wallet provider in respect of a betje transaction, betje may share the relevant transaction records and account activity data with the payment processor and the relevant financial institution for the purpose of resolving the dispute. This sharing is necessary to defend betje's legitimate interests and to provide accurate records to the relevant financial institution.

betje uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device when you visit betje.org. They allow betje to recognise your device on return visits, remember your preferences, maintain your session, and gather anonymised analytics data about platform usage. betje does not use cookies to collect personally identifiable information beyond what is described in this Policy.

Types of cookies used by betje

Essential Cookies
These cookies are strictly necessary for the betje platform to function. They maintain your login session, remember your language preference, and enable core security features including CSRF protection. Essential cookies cannot be disabled without breaking the platform's core functionality.
Analytics Cookies
These cookies allow betje to measure how the platform is used — which pages are visited most frequently, where users navigate from and to, and how long sessions last. This information is used in aggregate, anonymised form to improve the platform. Analytics cookies do not identify you personally.
Functional Cookies
These cookies remember your preferences and choices on the betje platform — such as your preferred game category, notification settings, and display preferences — to provide a more personalised experience on return visits.

You can control and manage cookies through your browser settings. Most modern browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling essential cookies may prevent certain features of the betje platform from functioning correctly. Instructions for managing cookies in common browsers are available through your browser's help documentation.

betje retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, taking into account legal, regulatory, and operational requirements. In practice, this means that account data (including identity documents, transaction records, and gaming history) is retained for the duration of your active account plus a minimum of 5 years following account closure, to comply with applicable financial record-keeping and anti-money laundering obligations. Responsible gaming records (deposit limits, self-exclusion orders) are retained for a minimum of 7 years to protect both the player and betje in the event of any future dispute regarding the player's gaming history.

When personal data is no longer required for any lawful purpose, betje will securely delete or irreversibly anonymise it so that it can no longer be linked to any individual. Where deletion is not immediately possible due to technical constraints (for example, data held in backup archives), betje will isolate and protect the data from further processing until deletion is possible.

betje implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include but are not limited to the following.

  • SSL/TLS encryption on all data transmissions between your device and betje's servers, ensuring that your data is protected in transit against interception or eavesdropping.
  • Encryption at rest for sensitive personal data and financial records stored on betje's servers, so that data stored in our systems cannot be read in plaintext even in the event of a server breach.
  • Role-based access controls limiting access to personal data to authorised betje personnel who require it for their specific job responsibilities. Access logs are maintained and reviewed regularly.
  • Regular internal security reviews and vulnerability assessments of betje's platform infrastructure to identify and remediate potential security weaknesses before they can be exploited.

Security incident response: In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, betje will notify affected users without undue delay and will take all reasonable steps to contain the breach, assess its scope, and prevent recurrence. betje maintains a documented incident response procedure for this purpose.

As a user of the betje platform, you have a number of rights in relation to your personal data. betje is committed to upholding these rights and will respond to all valid requests within a reasonable timeframe — typically within 14 days of receipt. To exercise any of the rights listed below, please contact betje at [email protected] with the subject line "Data Rights Request".

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Right of Access
You have the right to request a copy of the personal data betje holds about you, along with information about how it is being used and with whom it has been shared.
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Right to Rectification
You have the right to request that betje correct any inaccurate personal data held about you, or complete any incomplete data, without undue delay.
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Right to Erasure
You have the right to request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you have withdrawn consent, or where betje has no legitimate legal basis for retaining it. This right is subject to betje's legal retention obligations.
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Right to Restriction
You have the right to request that betje restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested or while a legitimate interest objection is being assessed.
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Right to Data Portability
Where betje processes your personal data by automated means on the basis of your consent or a contract with you, you have the right to receive a copy of that data in a structured, commonly used, machine-readable format.
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Right to Object
You have the right to object to betje processing your personal data where that processing is based on legitimate interests. You also have the right to object to the use of your data for direct marketing purposes at any time, without the need to provide a reason.

betje will not discriminate against you for exercising any of your data protection rights. Exercising these rights will not affect your ability to use the betje platform, subject only to any technical or legal limitations that may prevent betje from fully complying with a specific request (for example, where data must be retained to comply with a legal obligation). betje will always explain any such limitation clearly in its response to your request.

The betje platform is strictly for adults aged 21 years and above. betje does not knowingly collect, process, or retain personal data from any individual who is under the age of 21. If betje discovers or is notified that it has inadvertently collected personal data from a person under 21 years of age, betje will immediately suspend the relevant account, delete the personal data collected, and take all reasonable steps to prevent recurrence.

If you believe a minor has registered at betje: Please contact us immediately at [email protected]. We take the protection of minors extremely seriously and will investigate and act on all reports of underage account usage without delay. Parents or guardians who are concerned that a minor in their care may have accessed betje are encouraged to contact us as soon as possible.

betje reserves the right to update or amend this Privacy Policy at any time. When we make changes, we will update the "Last updated" date at the top of this page. Where changes are material — meaning they significantly affect how we use your personal data or your rights in relation to it — betje will make reasonable efforts to notify registered users by email or via an in-platform notification prior to the changes taking effect.

Your continued use of the betje platform following the publication of a revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with any changes to this Policy, you should stop using the betje platform and may request account closure by contacting [email protected]. We encourage you to review this Policy periodically to stay informed about how betje is protecting your personal data.

If you have any questions about this Privacy Policy, wish to exercise any of your data protection rights, or have a concern about how betje is handling your personal data, please contact us using the details below. betje will acknowledge receipt of your enquiry within 2 business days and will endeavour to provide a full response within 14 business days.

Privacy & Data Enquiries
[email protected]

When contacting us about a data rights request, please include your registered email address, a description of your request, and any relevant account details so that we can verify your identity and process your request efficiently. betje will never ask for your password or full payment details via email. All privacy enquiries are handled confidentially by betje's support team.